Gabrielle Folliard, Head of Claims, Geoff Jones, Head of Commercial Claims
We are excited to announce the launch of our seventh film in partnership with Insure TV.
Challenging market conditions, social inflation, rising litigation costs and increased regulatory scrutiny are placing claims under closer examination than ever before. CNA Hardy's Gabrielle Folliard and Geoff Jones set out the thinking behind our new claims value proposition.
They explain how client expectations have evolved beyond simple payment of a claim, and describe four pillars: specialist claims handling, excellent customer service, meaningful value add and best outcomes. Underpinning each is a commitment to partnership with brokers and insureds.